Customer Service Representative (CSR) - Telkomsel Grapari Tarakan

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our Telkomsel Grapari Tarakan branch and become the face of exceptional customer service in North Kalimantan! In this dynamic role, you will serve as the primary point of contact for customers, handling inquiries, complaints, and resolving issues with a smile. Our Telkomsel Grapari Tarakan branch is a thriving part of the Telkomsel network, and we are looking for a dedicated and customer-focused individual to join our team. With a strong emphasis on customer satisfaction, we offer a rewarding opportunity to grow and develop your skills in a supportive and collaborative environment.

As a Customer Service Representative (CSR), you will be responsible for providing excellent customer service, ensuring customer satisfaction, and resolving customer issues efficiently. You will work closely with cross-functional teams to ensure seamless customer experiences. This role is perfect for individuals who are passionate about customer service and want to make a difference in the lives of our customers.

Infomedia Nusantara is committed to providing a positive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. Join us at Telkomsel Grapari Tarakan and be part of a team that values your contributions and helps you achieve your career goals.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and issues with a friendly and professional demeanor.
• Provide excellent customer service by resolving issues efficiently and effectively.
• Assist customers with product and service information, and guide them through the purchasing process.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Monitor and analyze customer feedback to identify areas for improvement.
• Adhere to company policies and procedures, and ensure compliance with industry regulations.
• Provide training and support to new hires and team members as needed.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Knowledge of Telkomsel products and services is a plus.
• Fluency in both written and spoken Indonesian.
• Valid SIM card and ability to work in a remote area.

🛠️ Keahlian

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